Frequently Asked Questions

Got questions? We've got answers! Browse our most common questions below. If you don't find what you're looking for, email us at support@glowroutine.com.

🛍️ Orders & Shopping

How long does shipping take?

Standard shipping takes 5–7 business days. Express shipping (2–3 business days) is available at checkout for $12.99. All orders over $35 qualify for FREE standard shipping — no code needed!

Can I track my order?

Absolutely! Once your order ships (within 24 hours of ordering), you'll receive a confirmation email with your tracking number. Click the link to follow your package in real-time.

Can I change or cancel my order?

We process orders quickly, but contact us at support@glowroutine.com within 2 hours of placing your order and we'll do our best to accommodate changes. Once shipped, we cannot modify orders.

Do you ship internationally?

Currently, we ship to the US and Canada. International shipping to additional countries is coming soon! Sign up for our newsletter to be the first to know.

↩️ Returns & Refunds

What is your return policy?

We offer a 30-Day Glow Guarantee. If you're not completely satisfied with any purchase, return it within 30 days of delivery for a full refund. No questions asked!

How do I start a return?

Simply email support@glowroutine.com with your order number and reason for return. We'll send you a prepaid return label within 24 hours. Refunds are processed within 5–7 business days of receiving your return.

My item arrived damaged — what do I do?

We sincerely apologize! Please email us at support@glowroutine.com within 48 hours with your order number and a photo of the damage. We'll send a free replacement right away.

🌿 Products & Ingredients

Are your products cruelty-free?

Yes! All GlowRoutine products are 100% cruelty-free and never tested on animals. We're committed to ethical beauty practices.

Are your products safe for sensitive skin?

Most of our products are designed for all skin types, including sensitive skin. We recommend doing a patch test before using any new tool or skincare product. Check individual product descriptions for specific guidance.

How do I use the skincare tools correctly?

Each product includes a detailed instruction card. You can also find video tutorials on our website and social media channels. When in doubt, start with the lowest setting and work your way up.

How often should I replace my skincare tools?

It depends on the tool: derma rollers should be replaced every 3 months, while jade rollers and electric brushes can last years with proper care. Follow the care instructions included with each product.

💳 Payments & Security

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are secured with 256-bit SSL encryption.

Is it safe to shop on GlowRoutine?

Absolutely. Our website uses industry-standard SSL encryption to protect your personal and payment information. We never store your credit card details.

📞 Still Have Questions?

Our customer support team is here to help!

• 📧 Email: support@glowroutine.com
• ⏰ Hours: Monday–Friday, 9am–5pm EST
• ⚡ Response Time: Within 24 hours